How can I track an order? You will get a delivery confirmation email with tracking information as soon as an order is sent. Tip: Please check your junk or spam folder in case our communication was filtered.

What if my items arrived damaged? Only products that were physically damaged or that were damaged in transit will be accepted for return. An email with photos of the damaged product should be sent within the specified time for us to accept the request. If you want to return all or part of your order, you need to inform us within 48 hours of receipt of the products by mailing to us at help@keomibeauty.com
If the product has been used, the seal has been broken, the serial number has been altered, or any of these things, returns will not be accepted. When we receive the returned item, we will check it out and verify the claim. A refund or replacement will be given once the return has been accepted. If the product is ineligible for return, the product will be couriered back to you.

What if my shipment is missing? If you are unable to locate a package that is marked as delivered, a claim must be filed with the carrier for missing packages. Email help@keomibeauty.com for more details before a claim is submitted. Please note we must be contacted within 14 days of the delivery date for missing packages.